• @[email protected]
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    3315 days ago

    Just to note, if the line says the call may be recorded for quality control purposes - they gave consent.

    • Hildegarde
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      715 days ago

      Consent is a weird word in the context its used for private recordings. A better word for laypeople would be disclose or notice. In those states you just have to mention that you are recording.

      The consent is not an active agreement to be recorded, but a passive consent by continuing the call after the notice is given.

      “This call may be recorded” does mean you may record the call.

      • @[email protected]
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        515 days ago

        For training and service quality means they need our help training them to provide quality service

        • Hildegarde
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          114 days ago

          The law requires consent to record. Its not a contract or license to only use it for those things.