Such as counterintuitive fixes to a problem, or where a mistake unexpectedly results in an even better outcome than originally hoped for.
Such as counterintuitive fixes to a problem, or where a mistake unexpectedly results in an even better outcome than originally hoped for.
There is a solution to this problem. One line that just feeds all the lanes. Unfortunately, the geometry of grocery stores would make it difficult to implement. Also, most people like the illusion of choice.
The one I go to does this. One line and they call out which lane is opening next for you to go to. The long line is arranged perpendicular to the registers and It really doesn’t seem to take up that much more space compared to stores that don’t do that.
Yeah I think people are too stupid on average to understand. Like how kids think pouring water from a short wide glass into a tall glass means there’s more water, people think one long line means longer wait times.
I feel like education could mitigate this but at least in the US our education isn’t a priority
I’ve actually seen this recently at some stores, usually just for the self-checkout section.