Today, we are re-indexing free adult NSFW content . We are still in ongoing discussions with payment processors and will be re-introducing paid content slowly to ensure we can confidently support the
Honestly I’m really happy with how itch.io is handling it. Making sure they still get their money, but quickly reintroducing the games, and telling us the exact reason why they had to disable those games in the first place. Great management.
Agreed, I am genuinely impressed by this, this is unironically a better run, better organized response to a situation like this than most billion dollar + companies that trade on the stock market would pull off.
I think itch is doing a much better job now. I think they still completely removed things from people’s accounts (sort of. It is still there, we just can’t access it. Maybe) and cut off a LOT of developers’ entire income source with absolutely zero warning outside of some whinging in a discord. I want to say it was almost a full day later before any official statements were released?
They are course correcting and hopefully this goes somewhere. But the trust thermocline is breached and no developers are there by choice anymore. Similarly, as (primarily) a consumer, I genuinely don’t feel comfortable buying games on itch that I am not planning to fully back up myself.
Its a lot like with the Unity shitshow a few years back. Game dev can’t pivot overnight but mastodon was lit up with “so… what else is out there” from the more vocal devs and bsky is the same for storefronts.
I empathize with the developers because unannounced interruptions to their revenue streams are not good. I don’t know why itch made the initial decision to implement their changes the way they did, but my guess is they got a series of strongly worded letters out of the blue from payment processors and were given a timeline of “IMMEDIATELY OR ELSE” and had to shut off the tap and adjust or risk their own ability to receive ANY payments.
Even if they handled it badly, which maybe they did, it’s a better measure of a company/person in how they address mistakes or bad moves. They aren’t perfect but they seem to be trying to address concerns and be transparent, at least as transparent as they feel they can be in an uncertain situation where they have to protect themselves legally and operate from a position where every official statement they make will be blown up by media. So they need to be very, very careful how they communicate to risk further damage.
Remember, itch IS NOT the bad guy here, it’s the payment processors. Do not lose sight of that.
I can absolutely understand why people who have had their livelihoods disrupted are unhappy but I empathize with the position that itch is in and I care a lot more about how they course correct and manage fallout, even if they make bad decisions when faced with requirement to take immediate action (and I can’t even say whether they did or not, nobody can, because nobody but them has the facts), than I care about whether they made a bad decision in the moment.
People, good people, fuck up all the time. How they manage the mistake matters more than the mistake itself.
If they keep doing the same shit over and over it’s a different story.
PS: I have no dog in this fight except I think what the payment processors are doing is wrong, but it doesn’t explicitly affect me at all. I’m also not particularly educated on this except for what I read in the news, I’ve never used itch at all. I just don’t think payment processors should be in the business of casting moral judgments on legal transactions. IMO it should be ILLEGAL for them to deny services for LEGAL goods and services.
I empathize with the developers because unannounced interruptions to their revenue streams are not good.
You can emphasize with suddenly telling companies to get fucked and figure it out themselves during a time of REALLY big economic certainty (seriously, game dev is a wasteland) and think it is “not good”? Good for you!
given a timeline of “IMMEDIATELY OR ELSE” and had to shut off the tap and adjust or risk their own ability to receive ANY payments.
That REALLY isn’t how things work and that still doesn’t excuse silence outside of whinging on discord.
Remember, itch IS NOT the bad guy here, it’s the payment processors. Do not lose sight of that.
There are multiple “bad guys” here.
People, good people, fuck up all the time. How they manage the mistake matters more than the mistake itself.
Say it with me: Corporations are not people.
Good, itch fucked up. Really great that absolutely nobody else has been impacted except for John Itch. Oh… wait…
Like, seriously, read what you fucking posted. “I can understand how companies might have been afraid that they would be forced to fire everyone they work with and go bankrupt but, really, isn’t the important thing that itch learned a lesson?”. Like… the only thing missing was a ukelele.
It definitely can be. I haven’t dealt with payment processors in this way, but I’ve had (spurious) DCMA takedowns that required my service providers to act immediately, or else they’d get sued. They did notify me, but gave me about 2h to figure something else out.
A payment processor is in full control of payments across your entire site (unless you have multiple, I guess). They can pull the rug with no notice if they want. Doesn’t seem nice, but nice isn’t part of the business model.
Pretty much this. Back when this went down the good people of Bluesky, who are totally not like Twitter users, called for itch.ios blood. Calling them sellouts, betrayers and whatnot. Big brain move right there.
Honestly I’m really happy with how itch.io is handling it. Making sure they still get their money, but quickly reintroducing the games, and telling us the exact reason why they had to disable those games in the first place. Great management.
Agreed, I am genuinely impressed by this, this is unironically a better run, better organized response to a situation like this than most billion dollar + companies that trade on the stock market would pull off.
Absolute kudos and bravo to the itch.io team!
Ehhhhhh. Happy is a strong word.
I think itch is doing a much better job now. I think they still completely removed things from people’s accounts (sort of. It is still there, we just can’t access it. Maybe) and cut off a LOT of developers’ entire income source with absolutely zero warning outside of some whinging in a discord. I want to say it was almost a full day later before any official statements were released?
They are course correcting and hopefully this goes somewhere. But the trust thermocline is breached and no developers are there by choice anymore. Similarly, as (primarily) a consumer, I genuinely don’t feel comfortable buying games on itch that I am not planning to fully back up myself.
Its a lot like with the Unity shitshow a few years back. Game dev can’t pivot overnight but mastodon was lit up with “so… what else is out there” from the more vocal devs and bsky is the same for storefronts.
I empathize with the developers because unannounced interruptions to their revenue streams are not good. I don’t know why itch made the initial decision to implement their changes the way they did, but my guess is they got a series of strongly worded letters out of the blue from payment processors and were given a timeline of “IMMEDIATELY OR ELSE” and had to shut off the tap and adjust or risk their own ability to receive ANY payments.
Even if they handled it badly, which maybe they did, it’s a better measure of a company/person in how they address mistakes or bad moves. They aren’t perfect but they seem to be trying to address concerns and be transparent, at least as transparent as they feel they can be in an uncertain situation where they have to protect themselves legally and operate from a position where every official statement they make will be blown up by media. So they need to be very, very careful how they communicate to risk further damage.
Remember, itch IS NOT the bad guy here, it’s the payment processors. Do not lose sight of that.
I can absolutely understand why people who have had their livelihoods disrupted are unhappy but I empathize with the position that itch is in and I care a lot more about how they course correct and manage fallout, even if they make bad decisions when faced with requirement to take immediate action (and I can’t even say whether they did or not, nobody can, because nobody but them has the facts), than I care about whether they made a bad decision in the moment.
People, good people, fuck up all the time. How they manage the mistake matters more than the mistake itself.
If they keep doing the same shit over and over it’s a different story.
PS: I have no dog in this fight except I think what the payment processors are doing is wrong, but it doesn’t explicitly affect me at all. I’m also not particularly educated on this except for what I read in the news, I’ve never used itch at all. I just don’t think payment processors should be in the business of casting moral judgments on legal transactions. IMO it should be ILLEGAL for them to deny services for LEGAL goods and services.
You can emphasize with suddenly telling companies to get fucked and figure it out themselves during a time of REALLY big economic certainty (seriously, game dev is a wasteland) and think it is “not good”? Good for you!
That REALLY isn’t how things work and that still doesn’t excuse silence outside of whinging on discord.
There are multiple “bad guys” here.
Say it with me: Corporations are not people.
Good, itch fucked up. Really great that absolutely nobody else has been impacted except for John Itch. Oh… wait…
Like, seriously, read what you fucking posted. “I can understand how companies might have been afraid that they would be forced to fire everyone they work with and go bankrupt but, really, isn’t the important thing that itch learned a lesson?”. Like… the only thing missing was a ukelele.
It definitely can be. I haven’t dealt with payment processors in this way, but I’ve had (spurious) DCMA takedowns that required my service providers to act immediately, or else they’d get sued. They did notify me, but gave me about 2h to figure something else out.
A payment processor is in full control of payments across your entire site (unless you have multiple, I guess). They can pull the rug with no notice if they want. Doesn’t seem nice, but nice isn’t part of the business model.
Pretty much this. Back when this went down the good people of Bluesky, who are totally not like Twitter users, called for itch.ios blood. Calling them sellouts, betrayers and whatnot. Big brain move right there.