If they’re leaving a door tag, it means a signature is required. There’s three flavors of signature: you specifically, someone 21 or older at the same address, or anyone with a pulse standing near your door.
Making two trips to deliver a package means they made no money on that delivery.
Not always the case. I’ve had these assholes come up to the door to my building, leave the tag without trying the doorbell then running off before I could run down the stairs.
It’s a self own on FedEx tbh. The drivers leave without really trying because they have to in order to keep their schedule and FedEx loses profit margin because their drivers have a bunch of fake stops on their route.
Cheap labor equals cheap results.
In my neighborhood, they misdeliver a package at least 2 times a week.
I’ll see the FB group, so and so, your package is at my house or does anyone recognise this porch
They never fuck up my house, but man do they fuck up the rest of the hood.
Once Fedex lost a gait trainer to help my disabled daughter learn to walk. They then fought me for 6 months to stonewall me on getting reimbursed. When I was finally going to get my money back (it was quite expensive), it shows up at my house broken and now my daughter was too big for it anyway. I did find a local therapy center that said they could use some of for parts for their other trainers at least, but I was out nearly a month’s pay. Fuck Fedex forever.
They “lost” a $1300 computer monitor I was returning because it had multiple dead pixels. Tracking was weird, there was a “delivery exception” and it showed up 3 days later than originally expected.
Monitor company said the box arrived empty.
FedEx wouldn’t even talk to me about it because I wasn’t the one who ordered the shipping, Monitor company was. Monitor company accused me of sending them the empty box, routing me to their fraud department, unwilling to act as an intermediary to FedEx.
Had to dispute the charge with my credit card to get it resolved, a process that took about 4 months. Thank god for AmEx.
Having handled RMA disputes in a previous job if FedEx shows a delivery exception we’d generally trust that it was FedEx’s fuckup. Glad you could get it sorted one way or another but that really freaking sucks
Yeah these guys outsourced all their CS reps to India, so trying to get through to someone helpful was like talking to a brick wall.
At least now there’s 2 companies I know to never again use.
You didn’t do the needful. It’s a really important part of the process.
Sorry, I’m not racist against Indians (in fact my partner on that job is Indian and I like him) but I got micromanaged in my last freelance job by Asheesh from AT&T and I hate that fucking guy. Sitting on his ass in Mumbai telling us to work faster on a 13 hour shift.
I mean, the people they hired are probably jackasses, but not all of them. And it’s really the management that’s the issue.
So you’re telling me the company that doesn’t have unions fails to deliver?
Ok, now imagine that you’ve left “signature required” packages like this before and the person reported them stolen or not delivered to collect on the insurance. How do you think that would make you feel as a delivery driver. Would you ever do it again?
Not every package is signature required, in fact, few are. you don’t know this one is. I am going to assume OP is competent enough to not be complaining about such a package.
The only “signature required” packages I’ve ever had defaulted to USPS rather than a contracted private service.
If it doesn’t require a signature then why wouldn’t they just leave it?
Sounds like they can’t get into the building/ gated community because they can’t figure out how to use the numpad.
???
They don’t want to deal with pushing the buttons to enter the premises (presumably apartment building or office) to leave the package at the front desk. Kind of the point of the post.
Yeah I guess I just assumed that the process for delivering a normal package would involve going to the mail room or front desk instead of reading the door code from a sticky note publicly posted on the outside of the building. That’s how it has worked at every building I’ve lived for packages which don’t require a signature.
They don’t want to deal with pushing the buttons to enter the premises
Why should they have to though? It’s not a delivery driver’s job to jump through various hoops to gain access to a private residence, and that’s not even going into the liability and safety issues that come with it.
Also, why even bother having a door code if you’re giving it out to every random delivery driver.
Every single Metropolitan area does this
US defaultism much?
This is absolutely not a thing where I live and it sounds quite entitled to expect this level of personal service from an underpaid and overworked worker who’s probably already overbooked and struggling to finish his round on time.
Here a delivery driver will come to the street facing door of a building, and attempt to deliver with you in person, or if you live up high you can buzz him in to put the package in the shared entrance space, but he’s not going to go on a lone quest to gain access to every single private multitenant building. You’re not home, and haven’t given permission to deliver to your neighbors? Tough shit. Come pick up the package at the depot.
I’ve never heard pen scratches in a photo so loud
Obviously screw FedEx, but why the hell is the # symbol part of the door code? It’s just asking for this to happen.
You press the # to start writing the code on Yale doorman, or to lock the door
Ohh, I see. That makes it more clear than saying it’s part of the code
Yeah, usually it’s described like “press pound, then…” to avoid confusion.
Yeah but anyone under 30 doesn’t know # as pound, it’s hashtag.
I guess its like one of those digilocks
where people always wrote the codes as “C1234” even though C is just a reset button that puts all the pins back into place so a code can be entered. It’s easier to tell people its C1234 than saying it’s 1234, but press C first.
Or better yet:
“It’s 1234. If that doesn’t work, press C then 1234.”
Is that better? I’ve had email replies fail to pick up the latter half of sentences. I wouldn’t trust it in physical instructions!
Lmao, this still ain’t gonna work. I swear it’s like they can’t read or see the world around them.
I had similar with Hermes/EVRI, they were so bad and just refused to do the most basic things. Visible doorbell? Nope! Gonna ignore it, pretend you aren’t in and won’t even deliver the parcel to a neighbour, just take it with them. They’re making more work for themselves.
I have a FedEx store near me, I can usually just go pick it up from.
There’s a Walgreens 2 miles from the house that I pass every day on the way home that I send all my packages to. Good strategy.
Nice for you.
This is the trick. If you have any concerns about receiving the shipment, have FedEx hold for pickup
Narrator: they did not deliver the package.
I cannot impress upon you all how much I loathe FedEx. I feel like they go out of their way to mess things up.
It is usually a driver who has too many packages or doesn’t care, both cases are an issue with the company itself.
Yep know a guy at FedEx and they leave those notes when the package never made it to the truck but they have a contract to deliver in a certain time frame. So they put the blame on the customer as a strategy of cooking the metrics.
Uni Uni likes to use “act of God” as the reason for failed delivery LOL
I had a FedEx driver the other day tell me that they separate packages into multiple deliveries sometimes even though they’re all being dropped off all at once for the same reason. Cook the metrics so it looks like they’re making more deliveries in a certain timeframe.
USPS does that shit here, too. They mark stuff "Delivered"and only bring it 2-3 days later. Cooking the metrics, I assume.
That’s really unusual for USPS. You didn’t mean UPS?
Nope. All the downvotes wont make my mail carrier suck any less. USPS around here is terrible for packages. Mailbox stuff is fine.
That explains a lot actually.
I’ve lived in several different areas of my city, and even moved to a different county and lived in three different places in the new county. Unless I have beat the odds and gotten the same driver each time I’ve been unlucky to use fedex (usually not by choice), I’d lean more toward it’s a company problem and the drivers are merely a symptom (or victim).
Anecdotally, I’ve never heard horror stories about FedEx like I’ve heard about Amazon, and yet Amazon still does a decent job with deliveries; not perfect, but orders of magnitude better than FedEx. That tells me how much worse it must be to work at FedEx.
I worked for FedEx for a year and a half almost 20 years ago.
Shower doors were called rain sticks because they all sounded like it and we’d just send the box on. If it was leaking glass, we’d tape it up first. Aquarium fish got liquified after the box spilled and the bag broke on the fast belt. Saw gallons of bull semen spilled once. “Human tissue” spilled from “poorly” taped coolers a few times. Lots of broken golf clubs. All kinds of shit just lost from broken/crushed/mangled boxes. I know it got pocketed by a few people if no one was looking and small enough. Heck, I know a person who mysteriously had 3 broken iPod packages in a single shift. There was an angry dude that used to stomp on expensive shit like dell boxes for shits and giggles.
And that was a decent job … We had a 20hr/wk guaranteed minimum and full benefits.
Still better than OnTrac somehow.
It’s amazing the difference a union makes for customer satisfaction isn’t it?
Note: USPS & UPS are both unionized.
UPS - Union, drivers are the MOST senior positions and get about $150k a year (I think they’re hourly? With really really really good holiday and OT) with great benefits (afaik). Everything is insured, and drivers are generally held to incredibly high standards.
FedEx - ground delivery drivers are not union. They aren’t even employees. They’re independent contractors so that FedEx can save money with MINIMAL liability. Drivers own their own route and trucks, and have to pay for everything. It’s basically a mini franchise and you do not make very much, there are no benefits.
These companies are NOT the same at all.
There was a woman in her late 30s in one of my college classes back in 1999. She was a driver for UPS, and had nearly 20 years worth stock options. UPS went public that year, and her stock options were converted to Class A common stock. She decided to hang onto her shares. I found out a couple of years ago that she signed up for a DRIP (Dividend Reinvestment Plan), and will retire a millionaire.
How are they salary and hourly at the same time? Those are opposites.
Fixed it
I see you’ve never heard of salaried non-exempt.
Which is, grosely oversimplified, a guaranteed 40 hours of pay with an hourly rate attached for overtime pay.
I had no idea about FedEx! Whenever someone sends us a package via FedEx, it’s always delayed 1-2 days from the delivery date, regardless of the service level. This explains a lot.
This. FedEx drivers get wrung, squeezed and micromanaged every second of every day. Pay someone a living wage, set reasonable expectations, and stand back. The job will get done right the first time.
FedEx lost a $500k case of equipment for the service techs who maintain the instruments we use at work. They work nationwide and have two of these cases for the entire country, they keep thousands of labs running. FedEx just… lost it. Eventually it was found a few weeks later or something. The cost is not really a big deal, it is basically just instrument components they use to verify the running components, but they’re the components that all instruments are compared to, so they can’t just put together another case as it suits them. There’s extra testing that goes in to make sure these components are exactly to spec.
More times than not they have faked deliveries for me. Sit beside door all day, no knock, no ring, nothing. Then look outside and there’s a we missed you slip
My fed ex people like to put my big/heavy packages right in front of my glass door that very obviously opens out and not in, which blocks my ability to open the door. 😡
I’ve never thought about that as being a vulnerability of storm doors. I guess you’d better leave it propped open on days when you’re expecting a package.
(If it’s not a storm door — i.e. if it doesn’t have another door behind it — IMO whoever installed it fucked up.)
It never occurred to me that they are called storm doors. Thanks!
Eh that’s not specific to fedex. Mostly seems to be regional; all the carriers do that shit somewhere
Not USPS in my experience.
Ditto, only seen it with fedex
Motherfucker literally snuck up my stairs to put that on my apartment door when I was inside waiting for hours.
You can just let the free market solve this problem for you. It doesn’t happen often, but it’s actually true here.
It’s super fucking easy too: place the burden of delivery on the seller/shipper, and presto, suddenly paying a little more for non-shit delivery becomes worth it. Or they keep trying till they get it right.
Not when there’s a hot new trend of charging extra at checkout for “shipping protection” from some shell of a company named Route, on top of paying for shipping. And checking it by default, too, so most folks probably never even notice.
“By declining package protection, $merchantname is not responsible for lost, damaged, or stolen items.”
Of course they still are responsible, but some companies like this are making it clear they’re not gonna deal with their own selected shippers when they fuck up
…and you’re suggesting to implement that… how?
That would require making and enforcing laws.
right. which the free market is famously all about.
I mean, within set boundaries, it can work pretty well. Having it entirely free is demonstrably a bad idea for all but like 17 people.
indeed. but when using the term “free market”, regulation and consumer protection is sort of the opposite of what people picture. i have no doubt it would change the dynamics since the economy tends to fill whatever space it’s given, but you could not get away with calling it a free market solution.
Yeah delivery has become such a fucking shitshow. I shelled out the money for a PO Box, which seems like the only solution in the U.S., because in my experience FedEx and UPS are not functioning companies; they’re scammers that take money from corporations to lose packages.
Guess who USPS new PMG comes from…
Conservatives are trying to destroy USPS because they want everything as shitty and privatized as possible. They want to run a government service as a business after kneecapping them by making them fund 30 years of pensions in advance. They bitch about a government service not turning enough profit. They’re sick with greed.
